It was a mistake! That’s the response from Alaska Airlines to a complaint from David Cooley, the owner of The Abbey, about having his friend forced out of a premium seat on a flight from New York City to L.A.
“When boarding flight 1407 from JFK to LAX, a couple was mistakenly assigned the same seats as another couple in Premium Class,” Alaska Airlines said. “We reseated one of the guests from Premium Class in the Main Cabin. We are deeply sorry for the situation, and are investigating the details while communicating directly with the guests involved to try and make this right. Alaska Airlines has a zero-tolerance policy for discrimination of any kind, and our employees value inclusion for our guests and each other.”
In a post on Facebook yesterday, Cooley called for a boycott of Alaska Airlines after a flight attendant insisted Cooley’s traveling companion give up the premium class seat to accommodate a heterosexual couple.
“I have never been so discriminated against while traveling before,” Cooley said in his Facebook post on his Facebook page. “I was removed from an Alaska Airlines flight # 1407 from John F. Kennedy International Airport to LAX to give preferential treatment to a straight couple. After my traveling companion and I had been seated in our assigned seats for a while, we were approached by the flight attendant and my companion was asked to move from his premium seat to coach, so a couple could sit together. I explained that we were a couple and wanted to sit together. He was given a choice to either give up the premium seat and move to coach or get off the plane. We could not bear the feeling of humiliation for an entire cross-country flight and left the plane.
“I cannot believe that an airline in this day and age would give a straight couple preferential treatment over a gay couple and go so far as to ask us to leave. We will never be flying Alaska Airlines or their recently purchased Virgin Airlines Group ever again. Thank you to Delta Air Lines for getting us home safe. If you are an #LGBT person, please spend your travel dollars with an LGBT friendly airline like Delta.”
GayLifeLA.com has reached out to Cooley for more information on the incident. He has not yet responded.
While Cooley reported a poor experience with Alaska Airlines, it generally is ranked as the No. 1 airline in the United States when it comes to customer service.
Alaska Airlines also has a reputation for supporting LGBT causes. It sponsors Frameline, the longest running LGBT film festival in the Bay Area, as well as the Seattle Gay Men’s Chorus and the Three Dollar Bill Cinema, a film company in Seattle, where Alaska is headquartered. The company also has set up a resource group called GLOBE [Gay Lesbian Or Bisexual Employees] for LGBT employees and supporters.
It also is known for offering free flights on Alaska Airlines after the Pulse gay club massacre in Orlando, Fla., to the immediate family members of those killed or injured as well as spouses or domestic partners of the victims and their immediate families. Alaska Airlines made a $25,000 contribution to a fund created to assist survivors of the shooting and the families of those killed.